Shipping policy

Have questions about your order?
Please email us at customerservice@ernezzahboutiqueonline.com
Kindly allow up to 72 business hours for a response.

At Ernezzah, we take great pride in carefully preparing and shipping each order for our valued clients.

Processing Time
All orders are processed within 5–7 business days.

Shipping Time
Orders shipped via USPS Ground typically arrive within 5–7 business days, depending on your local postal service.

Please note that Ernezzah is not responsible for shipping delays caused by USPS or other carriers. Delays may occur during high-volume periods, including holidays such as Easter, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving, Christmas Day, and New Year’s Day.

Items marked with estimated shipping dates or pre-orders may have extended delivery timelines. Please refer to the specific product description and our Pre-Order Policy for full details.

Holiday Schedule
Our office, warehouse, and shipping partners are closed on the following holidays:
Easter, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Day, and New Year’s Day.

Orders placed on these dates—or after the daily cutoff on the business day prior—will be processed on the next business day.

During peak seasons, please allow additional time for delivery. We truly appreciate your patience and continued support.